This page explains how the 1 South West Project, through Forestry Commission, uses any information you give to us through our website, and the ways in which we protect your privacy.
The Data Protection Act
The Forestry Commission is a data controller under the Data Protection Act. Under the Act, we have a legal duty to protect any information we collect from you. We safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or other government department (except to process on our behalf) unless you give us permission to do so.
What information do we collect?
We collect different kinds of information from visitors to our website:
- requests for information via our contact form
- and site usage information from log files.
You can send us your feedback directly through the website or by e-mail, post or phone. If you use the website form you do not need to give any personal information unless you wish a response from us. We do not pass on any of your personal information outside our organisation when dealing with your enquiry. We will not use any information you supply for any other purpose without first seeking your permission.
Where your details are held in our tracking system these are archived after we have dealt with your enquiry and deleted after 12 months.
Calls to our helpdesk
The information you supply to us in telephone contacts may be logged within a database to help us respond to, and track, your request. We do not pass on any of your personal information outside our organisation when dealing with your enquiry, unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission.
Our system archives your messages after it has been dealt with, and deletes them after 12 months.
Requests for Information
We need to record your personal contact details to be able to respond to, and track the progress of, your request. If you use the Information Request function on the website the minimum personal information required from you is an e-mail address or telephone contact number. We do not pass on any of your personal information outside our organisation when dealing with your enquiry, unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission.
If your enquiry is logged our system archives your message after it has been dealt with, and deletes it after 12 months.
If you register an interest in receiving regular updates from the site your details will be kept indefinitely. You have the option to check the details supplied by you, to update these details, or to remove your name from any mailing lists by contacting us.
We may use our website to encourage input into the many consultation exercises that we carry out. On some occasions we will invite responses directly through the site. Where this happens we need to record your personal contact details to be able to validate responses and, where appropriate to respond to your input. We do not pass on any of your personal information outside our organisation unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission.
We will normally archive computer-held responses after six months and delete them after 12 months.
Cookies and Log Files
Log files allow us to record visitors’ use of the site which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you or information about which other sites you have visited.
Links to other sites
Access to your information and contacting us
Phone: 01392 832248
Post:1 South West
c/o Forestry Commission West England Forest District Bullers Hill
Exeter EX5 4QU